Refund and Returns Policy

Refund and Returns Policy

Glass packaging is fragile and often prepared by SKU, finish, accessory, and packaging requirement. Please inspect received cartons promptly and contact support@jabaluna.com if there is a shipment or quality issue.

Damage or shortage

Send clear photos or video of the cartons, labels, damaged items, and quantity difference. The extra 2% allowance is intended to cover normal transport loss; larger confirmed issues will be reviewed for replacement, credit, or another agreed solution.

Custom products

Custom processed bottles, labels, color boxes, and insert trays cannot usually be returned after production unless there is a confirmed quality issue against the agreed sample or specification.

Contact

For after-sales support, contact support@jabaluna.com with the product name, SKU, order quantity, photos, and a short description of the issue.